ORDER SERVICE

JENSEN

LONDON COPENHAGEN NEW YORK

 

ORDER PROCESSING

All orders are processed within 3-5 business days of receipt. Orders placed on Friday after 10:00AM PST, Saturday and Sunday will be processed the following business week. All orders are subject to review prior to shipment. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

 

ORDER CANCELLATION

Once an order has been placed and paid for, Jensen Steel Ware is unable to cancel orders. Once you receive your items, you may proceed with a standard return.Cosmetics and skincare can not be returned.

MODIFIED ORDERS

Once an order is placed, we are unable to modify the order (add/remove products, change shades, etc.)

 

TRACK ORDERS

You can track the status of your order by request to Jensen Steel Ware order service. Once orders have left our warehouse, the package is in the care of the postal handler. At this point, Jensen Steel Ware can no longer make any adjustments regarding the package.

To get the most up to date information regarding your tracking number, please contact:

USPS customer tracking: 1-800-222-1811

Fedex customer tracking: 1-800-463-3339

USPS delivery times are not guaranteed because the volume of mail fluctuates daily. All deliveries should be made by 5PM local time (unless there are unusual circumstances). Orders shipped by normal postal service follow the postal service delivery terms.

 

NO TRACKING INFORMATION

Please allow up to 3-5 business days to receive an email with tracking information.Please add Jensen steel Ware order email to your email account.

 

LOST PACKAGE

Both USPS and Fedex recommend waiting 14 days of no movement before assuming a package is lost.

After 14 days please contact their customer service to find any additional information

USPS customer service: 1-800-275-8777

Fedex customer service: 1-800-463-3339

After contacting your appropriate shipping service, you can contact the Jensen order service by email or phone to further look into your order.

 

DAMAGED OR MISSING ITEMS

Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. Jensen Steel Ware recommends customers to contact us within 7 days of receiving their package to notify us of any issues.

 

The shipping box may have normal wear from the transit process, as our packaging is designed to handle most of the bumps and scrapes along the way. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order. Please reach out to order Service so we can better assist your needs.

Europe shipment note vat when your parcel arrive

Shipment from our scandinavian location note Norway have cosmetics tax Sweden have Vat.

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